We train our staff in:
1. Customer services: Meeting and exceeding our customers expectation is our highest priority, we ensure all our staff have skills in:
* Customer satisfaction - a process that involves extending exceptional courtesy and service to our customers.
* Customer Feedback and Research - a process that requires an organization to consistently solicit feedback from customers in order to improve our services and products.
* Continuous Quality Improvement - a process of continuously skilling-up in order to improve our services and products.
* Individual Responsibility - a process that acknowledges that each person in TTL is responsible when it comes to customer service.
2. Proper Cargo handling: When you do business with us, your shipment is in safe hands. Our Cargo handlers are fully equipped with advanced cargo safety & handling skills, to cope with the ever changing working environment. they are experienced in:
* Opening and Closing of Hatches
* Lifting Appliances and Lifting Gear for Cargo Handling
* Damage prevention skills
* The Handling of Dangerous Goods
* The Handling of Containers
1. Customer services: Meeting and exceeding our customers expectation is our highest priority, we ensure all our staff have skills in:
* Customer satisfaction - a process that involves extending exceptional courtesy and service to our customers.
* Customer Feedback and Research - a process that requires an organization to consistently solicit feedback from customers in order to improve our services and products.
* Continuous Quality Improvement - a process of continuously skilling-up in order to improve our services and products.
* Individual Responsibility - a process that acknowledges that each person in TTL is responsible when it comes to customer service.
2. Proper Cargo handling: When you do business with us, your shipment is in safe hands. Our Cargo handlers are fully equipped with advanced cargo safety & handling skills, to cope with the ever changing working environment. they are experienced in:
* Opening and Closing of Hatches
* Lifting Appliances and Lifting Gear for Cargo Handling
* Damage prevention skills
* The Handling of Dangerous Goods
* The Handling of Containers
TRIPPLE TWIN LOGISTICS
Your Partner In Worldwide Freight Forwarding..
STAFF TRAINING
3. Time Management: To ensure prompt delivery of service to our customers, Efficiency and reliability are our valued tools. All our staff are skilled in:
* Goal setting
* Priority setting skills
* Meeting management skills.
* Stress management
4. Defensive driving: we give high proirty to the condition of customers’ goods on transit. In this regard we train our transporters in:
* Attitude management
* Distractions management
* Vehicle maintenance
* Driving precision
* Use of signal communication
5. Languages used in TTL are English, Swahili.
Other languages not incorporated here can be interpreted through the country represented Embassies.
* Goal setting
* Priority setting skills
* Meeting management skills.
* Stress management
4. Defensive driving: we give high proirty to the condition of customers’ goods on transit. In this regard we train our transporters in:
* Attitude management
* Distractions management
* Vehicle maintenance
* Driving precision
* Use of signal communication
5. Languages used in TTL are English, Swahili.
Other languages not incorporated here can be interpreted through the country represented Embassies.
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