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tripple twin logistics ltd
Training
Training
We train our staff in:

  1. Customer services: Meeting and exceeding our customers expectation is our highest priority, we ensure all our staff have skills in:
  • Customer satisfaction - a process that involves extending exceptional courtesy and service to our customers.
  • Customer Feedback and Research - a process that requires an organization to consistently solicit feedback from customers in order to improve our services and products.
  • Continuous Quality Improvement - a process of continuously skilling-up in order to improve our services and products.
  • Individual Responsibility - a process that acknowledges that each person in TTL is responsible when it comes to customer service.

  1. Proper Cargo handling: When you do business with us, your shipment is in safe hands. Our Cargo handlers are fully equipped with advanced cargo safety & handling skills, to cope with the ever changing working environment. they are experienced in:
  • Opening and Closing of Hatches
  • Lifting Appliances and Lifting Gear for Cargo Handling
  • Damage prevention skills
  • The Handling of Dangerous Goods
  • The Handling of Containers

  1. Time Management: To ensure prompt delivery of service to our customers, Efficiency and reliability are our valued tools. All our staff are skilled in:
  • Goal setting
  • Priority setting skills
  • Meeting management skills.
  • Stress management

  1. Defensive driving: we give high proirty to the condition of customers’ goods on transit. In this regard we train our transporters in:
  • Attitude management
  • Distractions management
  • Vehicle maintenance
  • Driving precision
  • Use of signal communication

  1. Languages used in TTL are English, Swahili.
Other languages not incorporated here can be interpreted through the country represented Embassies.
Copyright © 2009 Tripple Twin Logistics Ltd. All Rights Reserved.
Electric Link Bldg, Mombasa Rd, P.O. BOX 14482-00100 Nairobi
Tel: 020-823851/2/4  Fax:823817 Email:info@trippletwinlogistics.com
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